Your Visit

We can’t wait to see you

Every patient deserves a friendly and supportive experience. Whether you’re coming in for cosmetic or medical dermatology, your visit will be informative and comfortable. Read this page thoroughly to make things even smoother when you arrive.

How to prepare for an appointment 

Find out about specific pre- and post-treatment expectations for cosmetic or medical procedures.

If you want to receive treatment on the day of your consultation, your doctor will decide if it’s feasible based on availability and your skin’s condition. Either way, the consultation fee ($150) will still apply.

What to expect during an appointment 

Our cancellation policy

We need you to call us with at least two business days’ notice if you want to cancel or change your cosmetic dermatology appointment. Please don’t send an email as we may not get it quickly enough. Unfortunately, if you cancel within two business days of your visit, a cancellation fee will be charged to your credit card. 

Late arrivals or missed appointments 

Life can be hectic, and despite good intentions, you might be running late. Please call reception to let us know. We’ll do our best to accommodate you when you arrive, but if you’re more than 15 minutes late, please be prepared to reschedule as we want to make sure we have enough time for your consultation or treatment.
If you miss an appointment, a cancellation fee will be charged to your credit card. 

Courtesy reminders

We’ll contact you with a reminder call or email to confirm your appointment. If you haven’t heard from us 24 hours before your visit, please call us.

Payment

At the end of your appointment, we accept cash, debit, VISA, MasterCard, American Express and Pacific Derm gift certificates.

Clinic Hours

Our hours of operation are 9-5 Monday through Friday (except Wednesday, where we open at 8:30).

Pay Parking

There are three pay parking locations nearby. Take a look at the map below for details.

Pacific Derm Parking Map

Feedback or Questions

We hope your experience with us leaves you glowing. If you have feedback or questions about your visit, our policies, or our doctors and staff, we’d love to hear from you. Email us at info@pacificderm.ca or call us at 604-682-7546.