Your Visit

Your Visit

We believe in providing high-quality care in a friendly and comfortable environment. In order to make your visit to our clinic as enjoyable as possible, please be aware of our policies and payment terms listed below.

Additional information on the different types of consultations available, as well as pre-appointment considerations and post-appointment recommendations for both cosmetic dermatology and medical dermatology treatments can be found in this section of the website.




We require two business days notice by phone to cancel or change your cosmetic dermatology appointment so that we may accommodate another patient at that time. If notice is given with less than two business days, a cancellation fee will be charged to your credit card.

Please do not cancel or change your appointment via email, as we will not receive it in a timely manner.

Reminder of Your Visit

As a courtesy, Pacific Derm will contact you with a reminder phone call or email to confirm your appointment. In the event that you do not hear from us within 24 hours of your appointment, we ask that you please call us to confirm it.

Late Arrivals

Life can be hectic and despite your best intentions, you may be running late for your appointment. If this happens, please call reception to let us know. We will do our best to accommodate you when you arrive, but please be prepared to reschedule your appointment if you are more than 15 minutes past your scheduled appointment time. We reserve service time exclusively for you—it is important to us to have ample time for an optimal consultation and treatment experience.

Missed Appointments

For missed appointments, a cancellation fee will be applied: $150 for cosmetic appointments and $75 for medical appointments.



Payment is due at the end of your appointment. We accept cash, debit, Visa, MasterCard, American Express and Pacific Derm gift certificates as forms of payment.


Clinic Hours

Our current hours of operation can be found on our Contact Us page.

Phones are answered between the hours of 9am and 5pm on the days that we are open.

Saturday, Sunday and statutory holidays we are closed.

Pay Parking

Pay parking is available at three nearby convenient locations. Please refer to the map below for locations and access details.

If you have any questions about our policies, please do not hesitate to ask us.

Comments or Questions After Your Visit

We hope that your experience with us was positive. While we find it rare that patients encounter difficulties during their visit, doctors and staff at Pacific Derm want to ensure you leave our clinic feeling satisfied. We would appreciate an opportunity to make it right if your experience fell short of expectations. We encourage your feedback, so please send us an email to or call us at 604-682-7546.

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